Participants will learn the value of including family assistance in their crisis response plans based on experiential and research data. We'll discuss how a successful family assistance operation emphasizes the impacted individuals first which ultimately impacts the image and brand of the university. In this interactive session, we will explore why family assistance is so important through the eyes of a surviving family member, family assistance advocate, and experienced experts.
Objectives: + How to respond to the needs of the survivors, family members, and the university population in a crisis situation effectively and with empathy + Explain the importance of family assistance and what fundamental needs should be addressed in the plan such as personal effects recovery + Understand the new normal, the importance of memorializing the event, and the long-term effects on the university community
